It’s the revival of I am not a
SMOF!
Originally, I had decided to stop posting to this blog because I’d
gotten “back in the game,” and it felt a bit hypocritical. Then someone
suggested that I keep blogging, but change the focus. I liked the idea, but quickly
found that I didn’t have any spare time between work, my daughter, and starting
up a new con. Well, one of those things has settled down a bit… most notably,
my staff has grown in number for ConGregate, so I’m not doing quite as many
things all at the same time.
Getting back to blogging did present another challenge… what to blog
about. I’ve decided, at least for now, to cover topics that I think all con
runners should deal with, even if we don’t think we should have to, due to some
ideological notion of conventions and fandom.
Which brings me to today’s topic…
Harassment Policies
A lot of cons today have adopted harassment policies, which is a good
thing. The issue I’m beginning to notice is that either the volunteers (staff
and gophers) don’t have a clear understanding of the policy, or, even worse,
they have never seen it. The same holds
true to the “rank and file” fan.
Hopefully, you already have an easy to understand policy and all of
your staff is completely aware of it, and know how to handle harassment. But if not, here are my recommendations…
If you are running a con, hold a harassment training session for all
the key staff members. Make sure they understand that it’s a serious matter,
and that they need to be aware of what the con has presented as the official
company policy. For all other volunteers, make sure they get the policy in
writing, either via email or print out, and make them sign a waiver stating
they’ve read and understand the policy.
Educating fans will be a bit more difficult, but you can still have the
policy easily available to them via the web and/or program book, and you can
have them sign a waiver stating they will abide by the policy. The tough part,
of course, is making sure they know that they are required to live by the
policy.
Now for the fun part of this issue, actually creating an effective
harassment policy that people can understand. When my staff and I wrote the
harassment policy for ConGregate, we did quite a lot of research on the topic.
I was fortunate that my Programming Director, a.k.a. my wife, is a Human
Resources professional with access to a lot of materials on the topic. Much of
our research pointed to a single format. Basically, the key takeaways were, be
specific about what harassment is, provide specific information on how to
report harassment, and give your policy teeth, but do not get too specific in
how you will deal with those who violate your policy. For last part, most of
the lawyers seemed to agree that it’s best to avoid automatically enforcing a
ban on people. It’s better to keep that as an option for repeat offenders, or
for those who commit a truly heinous offense. Understanding that harassment
runs a very wide gamut, from the socially inexperienced to outright hate crimes,
will help you create a policy that’s fair and easily to understand. Also keep in mind as you write your policy
that the courts have ruled that harassment is defined by the victim, and not by
the intent of harasser.
And, since I brought up repercussions for the person who violates your
policy, I should probably mention how to best handle that part.
When someone commits an act that is in violation of your policy, you
need to investigate the issue. I know, you’re not a cop (or maybe you are), but
it has to be done. Start by listening to the complaint from the victim, being
extremely careful not to blame the victim with your questions. Avoid saying things
like, “did you do anything that made this person feel their actions were okay?”
Just listen and get as many details as possible about who, when and where. Then,
document the allegation. Next, sit down with the other party, tell them they
have been accused of violating the harassment policy, and listen to their side.
Depending on the severity of their actions, and also their reaction to the
accusations, you will need to decide upon an appropriate response. For those
who are truly clueless, I recommend educating them on how they should behave
moving forward, and include a warning that future violations will get them
tossed out. I also suggest you tell them that they should avoid trying to
apologize to the victim, unless you, the con organizer, gain the victim’s
permission first. For those who have no remorse, or get flippant with you when
you inform them of the accusation, go ahead and toss them out, because that
person isn’t likely to be open to education. Finally, let the accused know why
you are tossing them out, and also tell them whether or not you plan to allow
them back into the con in future years.
For the truly heinous actions, you might need to get the police
involved, but I recommend allowing the hotel and the victim to make that
decision. And yes, you need to report the person to the hotel if, in fact, they
did something illegal.
One final note: effective harassment policies should protect everyone.
I’m talking about everybody, regardless of sex, sexual orientation, race,
religion, and even political viewpoint. Attacking someone over their politics
is just as offensive as telling someone they are a fake fan. Neither of those comments
is appropriate.
